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Important Notice

Notice About Your Prescription

Your Contact Lens Rx

You have the right to request and receive a copy of your contact lens prescription from your eye doctor so you can shop around when buying contacts to get the best deal, based on price, convenience and other factors.

Eye care professionals who are permitted under provincial law to fit and issue prescriptions for contact lenses must:

  • Give a copy of the contact lens prescription to the patient at the end of the contact lens fitting — even if the patient doesn't ask for it.
  • Provide or verify the contact lens prescription to anyone who is designated to act on behalf of the patient, including contact lens sellers.
  • When responding to a contact lens verification request from a seller, correct any inaccuracy in the prescription being verified and inform the seller if the prescription has expired or is otherwise invalid.

If a contact lens prescriber fails to communicate with 2020Direct within eight business hours of receiving a complete verification request from us, your contact lens prescription is considered verified and we are allowed to sell the contacts to the you without a response from your prescriber.

Important Notices

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